The client wanted the glass in the windows replaced and the windows and frames re-decorated. When our surveyor visited her at home she mentioned about her small children and how she was concerned about them regarding the windows. The windows were very low down so her main worry was that they would break the bottom panes when playing and get hurt or try and get out. Mrs N found our prices to be very competitive. We did quote her more than her builder, but she was convinced we will do the better job as we specialised in sash window restoration and glass replacement. 


During the restoration process we extracted the original windows and took them off site to be restored. Once the sashes were extracted, we temporarily fitted a bespoke made window so that her home was secure while we were working on her windows.

The rotten sills were restored where possible. In some areas where it was exceptionally bad they had to be replaced. The old and new wood was moulded together with our repair care system. This was all done on site and was then fully decorated.

They sashes were fully stripped and hand painted to the customer’s colour choice in our workshop. We installed security glass into all the sashes and puttied this in with the repair care dry seal system. The sash windows were then brought back on site and fitted. We draught sealed the windows to keep the house warm and cosy.

To make the windows more child friendly we added limiters so the children could not fully open them. The restrictors meant that they could not be opened more than 10cm. The security glass ensured that the children could not fall through the windows. This also made her home more secure.


Mrs. N was very happy with the outcome of her windows. They were looking as good as new as the glass was replaced and the windows fully decorated. She had more peace of mind now knowing that when her children were playing they could not break the glass or try to climb out.

We want to help

The process we used to resolve this homes’ window issues can be reviewed in more detail on our sash window restoration page. Should you require further information please feel free to contact us.